Shipping policy

Standard delivery NZ wide (1-3 working days) is excluded. this is added at check out
Rural delivery , if an RD delivery you must choose Rural delivery (3-5 working days).Please Note goods may not be delivered if this is not added.


Tracking option (1-3 working days) Allows you to track your parcel during transit. Without this service Savvy Touch cannot accept responsibility for late or missing deliveries.


International orders
Delivery & tracking options as per shipping details in the online shop

 

Protect Your Package with Route

For an additional NZ$1.95, you can add Shipping Protection by Route to your order, providing you with peace of mind and fast support in the event of shipping issues like loss, damage, or theft.

Shipping Protection Benefits

  • Comprehensive Coverage: Protects your package against damage during transit, loss, or theft after delivery.

  • Instant Issue Resolution: Quickly request a refund or replacement with just a few clicks.

  • 24/7 Claim Support: Get assistance whenever you need it, with Route’s average response time of under an hour.

Adding Route shipping protection ensures coverage for any unforeseen issues with your shipment, from the moment it leaves our warehouse until it reaches your door. Route, through its insurance policy with SEG Insurance Ltd., provides comprehensive coverage, offering you a stress-free shopping experience.


For more information or to file a claim, visit File A Claim. You can also view their User Privacy and Terms of Service.